Terms and conditions – 

 

Arrival:

Visitors must arrive between 10.45 and 11.00 hrs.  For safety reasons, please do not arrive before this as farm machinery will be operating and access to our farmyard for parking will not be available.
It is important that trekking groups keep together. If you arrive late, you will miss the trek.
The terrain is generally uneven and therefore unsuitable for buggies and wheelchairs.


Your day out :
90 minute experience 
1 person per alpaca
Children aged 5 - 10 years must share alpaca with adult 

 

Walking Ability:
You must be able to walk between 1-2 miles on uphill and uneven terrain. The walk is not difficult. If you have any uncertainties about your walking ability, we advise that you contact us before booking.

Our Farm 
We run our alpaca trekking business alongside a working farm. There will be areas visitors will not be able to enter and we ask you to respect that as we don't want any of our customers or animals put in danger. Don't worry, there will be opportunities for you to see the farm animals throughout the tour! 

Parking
Due to us being a working farm, we may need to operate farm machinery while walks are taking place. It is important you abide by our parking signage on arrival. 

Dogs
We do not allow dogs on site. Alpacas do not like even the friendliest dogs so please do not bring any four legged friends of your own. 

 

Children
Alpacas do like well behaved and well supervised children so please do bring them along. Please note that the terrain is not suitable for buggies. Spectators are not permitted. If you are bringing children, please can you ensure you book the correct tickets:

 

Adult Ticket: £25
Adults over the age of 16 years 

 

Child Ticket: £20
Children between 10-15 years must be able to walk their own alpaca. These children must be supervised by an adult who must purchase an adult ticket for themselves. 

 

Parent and Child Ticket: £30
Children between 5-10 years can share an alpaca with an adult. The adult will be given the alpaca to handle and it is up this adult to decide during the walk if the child is able to share leading their alpaca under close supervision. 

 

Group Bookings 
If you would like a private group booking, please get in touch so that we can tailor for your requirements and price accordingly.  

 

Clothing
As this is a working farm, things can get a bit muddy, especially if the weather has been poor. Please dress accordingly. The majority of our walking is off road so please wear suitable footwear. Please do not bring umbrellas.

 

Weather:

The weather in this area can be very unpredictable, often contrary to weather forecasts. We can’t control the weather and we do our very best to continue walking if we deem possible and safe for our customers and alpacas. We understand it can be disappointing, but cancellations due to bad weather are at our discretion. If we need to cancel we will re-arrange an alternative date for you within the next 12 months. 

 

Facilities:
We have on site toilets and hand washing facilities.


Booking Adjustments:

No adjustments can be made on the day so please make sure your group numbers are correct for the number of alpacas you have booked. If any changes are required, please contact us a minimum of 48 hours in advance of your walk.


Cancelation Policy 

We require a 48-hour notice if you would like to cancel you walk. Refunds will not be given for cancellation, however we will be happy to reschedule to a more convenient date and time, subject to availability, providing we are given your 48-hour notice. You will be given a 12-month period from your initial booking date to rearrange another visit. 
Please note, no offer to reschedule will be given if you fail to give us 48-hours notice. 

 

Private Bookings 

We aim to provide an inclusive experience for all. If you have any special requirements which may prevent you from booking onto our standard walks, please contact us with your requirements so that we can try our very best to accommodate you.
 

© 2023 by OLD Studio

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