FAQ

How much does it cost?

The 90 minute Alpaca Trekking experience costs £20-£30 per person.



What if I need to amend/cancel my booking?

Not to worry! We are happy to amend a booking. You can cancel your booking as long as you have given us 48 hours notice. This will give us time to fill your slot. If it is cancelled within the 48 hours we can reschedule your Alpaca Trek for another time. Just give us a call on 07880238938 and one of our team will you help you out.



How do we find you?

Once you have booked your Alpaca Trek you will be sent a confirmation explaining all the details about the experience and also how to find us. The postcode to our farm covers a number of surrounding dwellings. Please follow the directions below. From West Wales (A40 East-bound) Follow A40 toward Brecon
Past signage for Penpont estate on the left
Take the first right turn between two stone cottages. At red post box
Continue up the lane for approximately 1 mile.
We are the farm at the top the the hill. At the sign please turn left into farm yard. From Abergavenny (A40 West-bound) Follow dual carriageway towards Brecon.
At the first roundabout, take the first exit towards Cardiff.
At the second roundabout, take the second exit, signed Livestock Market and Mynydd Illtyd common.
Follow the unnamed road for approximately 3 miles
Continue over cattle grid and branch right.
Follow the road over a second cattle grid and continue down the road towards our farm.
At the sign, please take a sharp right turn onto our farm yard. From Cardiff (A470 North-bound) Follow A470 towards Brecon
Continue through Libanus, at the roundabout take the first exit, signed Livestock Market and Mynydd Illtyd common. (Please ignore GPS instructions for left turns and continue towards roundabout.)
Follow the unnamed road for approximately 3 miles
Continue over cattle grid and branch right.
Follow the road over a second cattle grid and continue down the road towards our farm.
At the sign, please take a sharp right turn onto our farm yard. Builth Wells (A470 South-bound) / Hereford (A438 West-bound) Follow A470 towards Cardiff
At the roundabout take the second exit towards Cardiff
At the second roundabout, take the second exit, signed Livestock Market and Mynydd Illtyd common.
Follow the unnamed road for approximately 3 miles
Continue over cattle grid and branch right.
Follow the road over a second cattle grid and continue down the road towards our farm.
At the sign, please take a sharp right turn onto our farm yard.



What about weather?

The Brecon Beacons, beautiful and scenic yet not without it's unpredictable weather. The odd shower will not stop us from getting out but if the weather is particularly bad we will ring you and reschedule your Alpaca Trek. 90 minutes walking in wind and rain isn't fun, even with an alpaca by your side! Due to it being outdoors, weather does have an effect and cancellations are at our discretion. We want you to have an amazing and safe time with us. If we need to cancel the trek we will offer to reschedule it within the next few months to a time that suits you or if you are not going to be with us again we will be happy to issue a full refund.



Can I bring my dog?

Sorry, but dogs are strictly not allowed! Alpacas get quite unnevered by dogs and it wouldn't be fair to the alpacas if a dog joined them on the trek! We want our alpacas to be happy and comfortable to ensure the best possible experience!



When should I arrive?

Visitors must arrive between 10.45 and 11.00 hrs. For safety reasons, please do not arrive before this as farm machinery will be operating and access to our farmyard for parking will not be available.
It is important that trekking groups keep together. If you arrive late, you will miss the trek.



Can I bring a buggy or a wheelchair?

The terrain is generally uneven and therefore unsuitable for buggies and wheelchairs.



How long is a voucher valid for?

Our e-vouchers are valid for 12 months from the date of purchase.